What are shipping zones?
Shipping zones are designated sections of the contiguous United States that determine rates based on origin location and destination. There are 5 zones in the USA.
If you are headed outside the US, please contact us for rates!
What size are Ship2School boxes?
24x18x16 inches.
What can’t I ship?
Anything that is not in a box. No food, liquid or hazardous material. Also see our terms and conditions for a complete list.
Can I ship electronics?
Yes but make sure it is in its original packaging for safe transport.
Can I ship furniture?
Only if it is in a box and additional fees will apply.
What if I just purchased a piece of furniture or room accessory for my room that is still in its original box packaging and it doesn’t fit in your boxes?
We can ship it but additional fees will apply.
What if I don’t know my college address yet?
Don’t worry. You can fill this information on your account section when you receive it from the school. We won’t pick up your belongings until we know where you will be living on or off campus.
How much does the moving kit cost?
The kit is absolutely free with service!
How much does the service cost?
Service starts as low as $149 for an in-state move and $359 for a coast to coast move.
How much does the upgrade service cost?
It costs $199 for an in room upgrade. We deliver your belongings to one of our nearby facilities a day before you arrive and on move-in day we meet you at your campus residence hall and bring your belongings right up into your room for you. Letting you enjoy the full white glove treatment for an economical price.
What is included in the moving kit?
Everything you'll need to pack up properly! Our kit comes with 6 double walled, super sturdy boxes, packing tape, marker, poster tube, bubble wrap and label pouches.
What is bill my parent?
Bill my parent is an easy way to offer direct information to the parent about their students account. We understand life is busy for parents and with receiving this email, it helps to quickly gain account access, learn more about ship2school and help their student not only financially, but also with transitioning into this next step of their life. Please note that bill to parent option does not mean that an order is placed. It is simply a place-holder and easier way for students and parents to sign up for our service. Once we receive payment from the parent the order is officially placed.
I only have a few boxes to ship. Will it cost less if I don't send 6, or 12?
No. Our package is an all inclusive one. From 1-6 boxes or 7-12, there is one price for the shipping of them. We've learned that most students bring at least 6 boxes to their first or second year, and we try to make sending things away as easy and affordable as possible!
If you only have a few boxes, please contact us at support@ship2school.com for help on your shipping needs!
What if I need to ship more than what I have ordered?
No problem! You can ship as much as you need to. If you have already purchased a shipping plan, you can easily add another 6 or 12 box plan.
What is your standard service offering?
Shipping service to your campus mail room.
What is your upgrade service offering?
Shipping service right into your on campus or off campus room.
What is the time window for the upgrade service?
We provide a 3 hour window for our upgrade service. You can select a 9-12, 12-3, or 3-6 hour window. If you are arriving later than 6 we can make a special late night deliver for you as well. We try and make it as easy as possible for our customers to use the in room upgrade service to move in.
What is your Service Guarantee?
Please see our terms and conditions. We guarantee every order arrives on time and in tip-top shape. If there is an issue with a late delivery or damaged box we will cover up to $200 per box and additional costs associated with the late shipment. We strive to have 100 percent customer satisfaction, however, things go wrong sometimes, but we do our best to make up for any inconveniences.
When will I be billed?
You will be billed when you place your order.
Can I purchase more boxes after I place an order?
Absolutely. We start you off with our tailored 6 or 12 box kit. However, once you start packing you might find out that closet holds much more than you ever imagined. You can upgrade your order by multiples of 6.
What if my boxes are greater than 45 lbs?
Our prices are based on the dimension and weight of the boxes. If your box is heavier than 45lbs, it will incur a fee of $3 per pound over. It also may incur fees if the dimension (L+W+H) is greater than 58".
How can I become a Ship2School Campus Rep?
That’s easy. Go to www.boxmydorm.com/campus-rep. It's a great way to earn extra cash!
Can I pack soda, cookies, ketchup and deli meat?
Due to a recent soy sauce incident spilling all over clothes, we have banned the shipping of smelly foods. Actually all foods.
In all seriousness, please dont send food or liquids. If it causes damage to your items, we will not insure it. Plus if it causes damage to anyone else's boxes, you will be liable for it.
Can I pack my shampoo, body wash and other toiletries?
No. We do not allow liquids to be shipped. If it breaks, the boxes wont be insured, your stuff will be damaged and if it ruins any other students boxes, you are liable for that too.
How do I pack my boxes?
Distribute the weight (each box 45 lbs or less!) and keep any fragile items safe. Your boxes wont be mistreated, but realize during shipping they will move around. With that said, make sure you use bubble wrap, towels and sheets to wrap anything fragile. There's never too much wrapping up to be safe! Fill each box. If you put shoes in one box, cover them in plastic bags and put clothes in there too, so they wont be bouncing around.
How much weight does each box hold?
Our standard pricing that we quote per box is 45 pounds. Our boxes can hold much more than 45 pounds however it costs more for our customers since our shipping costs increase for overweight packages. Please see our TERMS AND CONDITIONS for a full break down on additional costs for overweight packages.
What if I just bought a TV or electronic item and it doesn’t fit in your boxes?
Make sure it is in its original packaging and we can ship it. Additional fees will apply.
What if my stuff doesn’t fit in boxes?
Well, then you can’t use our service. We make one exception and that is if you have an item that is already pre-packaged in its original packaging. For example we will let you send a refrigerator, TV, Microwave, Guitar in hard case, Surfboard in case, Bicycle in a bike box or case. Additional fees will apply in addition to your quoted 6 or 12 kit ship2school plan.
Can I use and ship my own boxes?
No. We highly recommend that you do not use your own boxes. There are a few reasons why:
1. Many boxes that are sold over the counter are not as strong and reliable as our extra strength double wall boxes.
2. After a couple of years boxes begin to fall apart and separate at the seams. So if customers have boxes lying around the home for a few years and send them through us and something happens, we do not want to be liable when we fully warned you here.
3. Our entire box kit with supplies is FREE. So why stress!? Take advantage of our smart and convenient system.
I missed my pick up- what should I do?
You can reschedule it. Simply go back into your account and reschedule another pick up date. Remember, you or someone, must be available to release the packages on that scheduled date from 9-6pm.
Where do I bring my boxes for pick up?
You do not have to bring them anywhere! Simply be home, or have someone at home for you, on your pick up date from 9-6 when our team comes to pick up the packages.
I am trying to schedule a pick up and I am having difficulties.
There are a couple reasons why this may be occurring. 1. Make sure you have created an order. If you chose "Bill My Parents", the bill must be paid in order to request a shipment. 2. Make sure you are scheduling a pick up for less than a week in advance. We offer up to one week in advance for pick ups. 3. Make sure the pick up date is not for today or tomorrow. We do not offer same or next day delivery.
How do I schedule a pickup?
After you've placed your order, you can schedule a pick up through your account. We pick up Monday-Friday from 9-6pm.
What if my mail room does not accept packages, or is not open?
You can upgrade and have it delivered right to your door!
If you are unsure or unaware of your school's mailing policy, please check! Each school differs and Ship2School is not responsible for a closed mail room. We would like to repeat: "We are not responsibly for a closed or mail room that does not accept packages". That is why we also have our upgrade service that delivers right to your campus room for you to avoid these issues.
How can I track my order once it has been placed?
On your account section you will be able to track your packages as well as do a bunch of useful edits to your order and account information.
What is an upgrade?
Delivery straight to your room, without having to lift a finger! On move in day, one of our dedicated team members will bring your boxes right to your new pad.
How much is it to upgrade?
labor $199, stress free experience, $0. Your boxes will be delivered within a three hour window by our team member who will bring those items to whatever floor you are on!
If you are unsure about upgrading, check to see how far the mail room is from your new dorm. It may be a smart purchase to avoid the hassle of carrying boxes across campus!
Why don’t you insure boxes that are not provided by Ship2School?
Because we are very smart. Lots of people use boxes that are single walled or that are a few years old. These kind of boxes are inferior to our double walled boxes and we know ours will get there safe and sound.
What items won’t be insured?
Anything that is not in one of our Ship2School boxes or in original packaging.
Are my items insured?
Yes! We offer $200 of declared value coverage per our box, $100 for original packing and $0 for reused boxes. If your boxes are packed correctly, it's rare they will incur any damages. See our FAQ category on How to Pack for helpful tips and reminders.
How do I file a claim?
That’s a good question. We have a simple answer.
1) Take pictures of the boxes and damage to the boxes and items inside. Email them to support@ship2school.com.
2) We will begin the claims process.
3) We typically resolve a claim within 14 days.
What happens if I cancel an order?
We understand college moving plans change. We are sad to see you go. If you’ve received your moving kit you will be charged a $100 cancellation fee. This covers the moving kit and the shipping of it.
Will I still receive my moving kit in time for move in?
It depends. Please contact us at support@ship2school.com to determine the day your kit will arrive. We also charge a $99 rush fee and we can have it arrive within two business days should you want the kit shipping expedited to your home to start packing.
Is there a deadline to order service?
No!
There is no label for my poster tube.
Your poster tube must be inside one of your boxes. It will not be shipped outside of a box.
Where do I put the labels?
Place you box upright. You will see on the left and right side a 90 degree blue angle. You will affix your labels there, inside the adhesive pouch that was included in your moving kit. If you do not have pouches, please use clear tape and securely affix the label.
I cant print my labels.
Use Mozilla Firefox. We've learned it works best.
Where do I get labels?
Labels will be available after you have scheduled a pick up. Log in and select "print labels". Each box must have its own individual, unique label. Photocopies will not be accepted. Once you click to print the labels, you cannot re open them. They must be printed.
